Covid-19 update May 2020 Smile Store

Dear Patients,

With the outbreak of the novel corona virus pandemic, Smile Store – The Dental Specialists have postponed ongoing courses of treatments and have cancelled hundreds of appointments in the interest of safety of patients and staff. Since mid-March appointments were strictly limited to extreme emergencies only.

We have since closely monitored guidance from health authorities and have developed our roadmap to reopening our clinic for patients in need of dental care.

Smile Store are now open for urgent general dental care, offering emergency appointments on a case by case basis.

In the interest of public and staff safety, following rules apply until further notice:

1. No walk-ins are allowed; only patients who have an appointment will be let into the practice.
2. Anybody entering the practice must wear a mask while outside of the treatment rooms (while waiting, on reception, etc.) so make sure to bring your own mask.
3. Hands must be sanitized and temperatures measured when entering the practice.
4. Covid questionnaire has to be completed to check present/previous symptoms
5. Not every treatment type is available at this stage

While prices for PPE have gone through the roof recently, we have sourced an adequate stock and continue to source more of same. We have also implemented a set of measures to ensure patient and staff health and safety: increased diary blocks to minimize patient contact in waiting areas, ordered plasma air purifiers for treatment areas, added single use and autoclavable protective equipment to our treatment protocols to name but a few.

Smile Store – The Dental Specialists are renowned for offering high quality dentistry at very reasonable fees. Unfortunately, the consequences of this pandemic, and the added safety measures to ensure that patients have a safe environment while being treated, all come at an additional cost. A cost that was not foreseen or calculated when developing our affordable fees schedule; a cost that we have no choice but to share with our patients. Therefore, a €20 Covid–19 emergency fee will be added to each and every appointment going forward.

Specialist treatments (implant surgeries, periodontal treatments and orthodontics) are still on hold for now. We expect to resume these treatments early July.

In the event of an extreme emergency, where you are experiencing a lot of pain, heavy bleeding that does not stop, or have swellings, please phone the practice on 021-4320004 (outside of business hours on our emergency number which you can find on your treatment plan and leave a message) or email us at reception@smilestore.ie. If needed, we will get back to you as soon as possible.